The live shift

The live shift is on the shift’s page while it’s under way.

A shift under way, not clocked in yet: Clock in, where you clock in, and the duty phone and 911 under Help on shift.

Before you start

On my way opens 2 hours before the start. Tapping it tells the firm you’re coming.
Clock in opens 30 minutes before the start. First the app runs a quick readiness check: location on and precise, notifications allowed and the app installed.
Some services only let you clock in on post. Outside it, you can ask the dispatcher to let you clock in where you are.
Some services have no clock-in. The shift says so, and your scheduled time counts as worked. There’s no Clock in or Clock out, and the shift log is open for the scheduled time.

Your location

While you’re clocked in, the app shares your position with the firm so it can see you’re on post. If you’re outside the post for a minute, the app warns you; after 3 minutes, the firm is alerted. Your location stops when you clock out.

Check-ins

Some shifts ask you to check in at set times. When one is due, the app notifies you; tap I’m OK. A missed check-in alerts the firm.

The shift log

Add entries to the shift log as things happen, with a category, a note and photos. You can correct your own entries until the report that covers them is sent; with no report, for 24 hours after you clock out.

With no signal

What you do without signal waits on the phone, with the time you did it, and sends when the signal is back. If something is refused when it finally sends, the app lists it and says why.

Clocking out

Clock out when you finish. Leaving more than 15 minutes early asks for a reason. 15 minutes after the scheduled end, the app asks if you’re still working. If you don’t answer within 2 hours of the scheduled end, you’re clocked out at the scheduled end, so time after it counts only if you said you’re still working. A shift still open 12 hours after its end is clocked out then.

If you’re still clocked in on another shift, a new clock-in is refused until you clock out there; the app links you to it.

Help on shift

Help on shift always has the firm’s duty phone and 911. Call 911 in an emergency.